FAQ's

After placing your order, you can check its status at any time by logging in to your account at account.liquid-leds.com. You will also receive email notifications when your order is dispatched. You can track your parcel using our tracking page.

If your order has not yet been fulfilled, we may be able to cancel or modify it. Please contact us immediately with your order number. Please note that some orders are dispatched very soon after placement, so it may not always be possible to make changes in time.

Log in to your account at account.liquid-leds.com and go to Order History. Find the relevant order and click View Details to access and download your invoice.

If you are not satisfied with your purchase for any reason, you can contact us within 30 days of receiving your order and request a refund. Items must be unused, in their original condition and original packaging. Please visit our Return Policy page for full details.

Please contact us with your order number, a photo or video of the fault, and the batch number printed on the metal base of the bulb. Our team will review your claim and arrange a replacement if the fault is confirmed.

Orders placed and paid before 10am AEST on a business day are dispatched the same day from our Sydney warehouse. You will receive an email with your tracking number once your order has been dispatched.

We offer free standard shipping on orders over $99 to metro areas and over $199 to regional areas across Australia, excluding bulky items. Shipping costs are calculated based on weight and postcode for orders below these thresholds.

Yes! We ship to Australia, New Zealand, the UK, EU and surrounding European countries, Canada, the US, Hong Kong, Singapore, Thailand, Malaysia, India, UAE and Qatar via DHL. Free international shipping is available on orders over $399. Shipping costs and delivery times are shown at checkout.

Yes, for most products. Please note that bulky items such as festoon strings and festoon poles cannot be delivered to PO Boxes or parcel lockers due to their size and weight. A physical street address is required for these items.

We are sorry, but we do not offer pickup or click and collect at the moment. All orders are dispatched from our Sydney warehouse.

Please contact us immediately with your order number and the correct address. If your order has already been dispatched, address changes depend on the carrier and may incur a fee. Please note that LiquidLEDs is not responsible for orders sent to an incorrect address provided by the customer.

For EU orders, VAT is collected at checkout via the IOSS scheme — no surprise charges on delivery. For UK orders under £135, VAT is collected at checkout. For US orders, import duties may apply and are the customer's responsibility. For all other destinations, local customs duties and taxes may apply. Please check with your local customs authority if you are unsure.

We offer returns within 30 days of delivery, but we do not offer direct exchanges. Items must be unused and in their original packaging. To swap a product, please return your original item for a refund or store credit and place a new order. Visit our Return Policy page for full details.

Yes, return shipping is at your expense for change-of-mind returns. We suggest using a tracked service as LiquidLEDs will not be held accountable for missing packages. If the item is faulty or we sent the wrong product, we will cover the return cost.

Once your return is received at our warehouse, our team will review it within 7 business days. Once approved, refunds are processed to your original payment method within 5 to 10 business days. You will receive an email notification when your refund has been processed.

Shipping and handling fees are not refundable. If your original order qualified for free shipping, a shipping deduction applies to your refund: below $50 is $13, $50 to $145 is $15, $145 to $200 is $18, $200 to $500 is $23, $500 to $1,000 is $35, and over $1,000 is $55.

No. Clearance items are sold at a reduced price and are not eligible for a refund.

Yes. All LiquidLEDs LED light bulbs are vacuum-sealed and water-resistant, making them suitable for outdoor use. However, an IP44 or IP65 rated lamp holder is required when using bulbs outdoors.

Most LiquidLEDs 240V bulbs are dimmable and work smoothly with leading trailing-edge LED dimmers. Please check the individual product page to confirm whether a specific bulb is dimmable. Always pair a dimmable bulb with a compatible LED dimmer switch. Browse our compatible dimmers.

Yes, absolutely. A dimmable LED bulb can be used in a non-dimmable light fitting without any risk of damage. It will simply operate at full brightness.

Yes, our LED products are tested and certified to meet EU 2019/2020 ecodesign flicker requirements. Browse our dedicated Flicker-Free LED collection.

CRI (Colour Rendering Index) measures how accurately a light source renders colours compared to natural daylight, on a scale of 0 to 100. A higher CRI means more vibrant, true-to-life colours. Our ultra-high CRI range includes CRI 90+, CRI 95+, and CRI 97+ bulbs. Browse our Ultra-High CRI range.

No, your bulbs are most likely working perfectly. This is a common characteristic of LED bulbs with digital dimmers. Simply set a minimum brightness level of 35% or slightly higher in the Pixie app's device settings. This ensures the bulb always receives enough power to turn on.

Please contact us within 48 hours of delivery with your order number and a photo or video of the issue. We will arrange a replacement or full refund at no cost to you.

Yes. We use various electronic and physical security measures and devices to protect your personal data and credit card information from unauthorised access. All transactions are processed securely.

We accept Visa, Mastercard, American Express, Union Pay, PayPal, Apple Pay, Google Pay, Shop Pay, Afterpay, Zip and Klarna. Afterpay, Zip and Klarna allow you to split your purchase into instalments.