White Pendant

We’re happy to help you!

Speak to a human +61 2 8880 9033

We’re here: Monday - Friday 8 a.m. - 6 p.m. AEST

Contact us Send us an email

Refund? See our return policy or submit a return

Other Questions? Visit our FAQ page

Our utmost priority is to provide you with an outstanding experience. Our team has been devoted to assisting you since 2010, and we are always ready to help you in any way we can.

At LiquidLEDs, we strongly believe in customer satisfaction. If any of our customers are not satisfied with their purchase, they can contact us within 30 days of receiving their order to arrange for a return and receive a refund for the purchase price, excluding the delivery cost. We take pride in guaranteeing the reliability of our products and ensuring that our customers are content with their experience.

We ship from our Sydney warehouse to destinations across Europe using reliable international carriers for safe, timely delivery.

✈️ Shipping Options

Select your preferred service at checkout; estimated delivery times and costs will display automatically based on your address and order size.

• Australia Post International
• DHL E-Commerce
• DHL Express

🎁 Free Shipping Offer

Enjoy free fast shipping on orders over €299 (excludes bulky items such as festoon strings and festoon poles).

🚚 Delivery Times

Transit times vary by country and service and are shown at checkout. Estimates are based on business days.

⏱️ Same-Day Dispatch

Orders placed and paid for before 10 a.m. AEST on a business day are dispatched the same day from our Sydney warehouse.

📦 Tracking

All shipments include tracking. We’ll email your tracking link once your order is dispatched.

🧾 Customs, Duties & VAT

For orders under €150, VAT will be charged at checkout. For orders over €150, import duties and taxes may apply on arrival and are the responsibility of the recipient.

🚨 Shipment Disruptions

If tracking shows an issue or delay, please contact us. We will request a courier investigation (allow 5–8 business days).

If tracking says delivered but you haven't received your parcel, notify us within 7 days of the delivery notification so we can act quickly.

🔄 Incorrect or Missing Items

In the unlikely event of an error, we will fix it. If the wrong item was shipped or something is missing, we will re-ship at our expense using the original shipping method. Please notify us within 48 hours of receiving your shipment.

📬 Need Assistance?

For any questions, please visit our Contact Us page, or see quick answers on our FAQ page.