ShipTection Shipping Protection
ShipTection Shipping Protection - ST-1 is backordered and will ship as soon as it is back in stock.
Responsive Customer Service
Responsive Customer Service
We’re happy to help you!
Speak to a human +61 2 8880 9033
We’re here: Monday - Friday 8 a.m. - 5.30 p.m. AEST
Contact us Send us an email
Refund? See our return policy or submit a return
Other Questions? Visit our FAQ page
Flexible Returns
Flexible Returns
Our utmost priority is to provide you with an outstanding experience. Our team has been devoted to assisting you since 2010, and we are always ready to help you in any way we can.
At LiquidLEDs, we strongly believe in customer satisfaction. If any of our customers are not satisfied with their purchase, they can contact us within 30 days of receiving their order to arrange for a return and receive a refund for the purchase price, excluding the delivery cost. We take pride in guaranteeing the reliability of our products and ensuring that our customers are content with their experience.
Delivery
Delivery
Shipping
Enjoy free shipping with DHL for orders over S$399, except for bulky items such as festoon string or festoon poles. The shipping fees for orders below S$399 vary based on the weight and postal code. The transit time from Australia to Singapore is visible at the checkout. Please note that the shipping cost does not include any duties or taxes that the customs may charge.
Guide to Product in Stock
Suppose we receive your order along with the payment before 10 a.m. AEST on any business day, we will dispatch it from our Sydney warehouse on the same day. We want you to know that we aim to deliver your purchases quickly.
Shipment disruptions
If you have checked your package's delivery status and noticed an issue or it has been delayed during transit, please visit our Contact Us page. We will immediately contact the courier company and ask them to trace your package and start an investigation. So that you know, this investigation may take up to 5-8 business days.
Incorrect Product/Order
In the unlikely event of a mistake or delay, we will do our best to rectify the issue. If we have shipped the wrong item or something is missing from your order, we will re-ship it at our expense using the same shipping method as your original order. Please inform us of any items that need to be corrected within 48 hours after receiving your shipment.
ShipTection Shipping Protection
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
