Brass Wall Light

We’re happy to help you!

Speak to a human +61 2 8880 9033

We’re here: Monday - Friday 8 a.m. - 6 p.m. AEST

Contact us Send us an email

Refund? See our return policy or submit a return

Other Questions? Visit our FAQ page

Our utmost priority is to provide you with an outstanding experience. Our team has been devoted to assisting you since 2010, and we are always ready to help you in any way we can.

At LiquidLEDs, we strongly believe in customer satisfaction. If any of our customers are not satisfied with their purchase, they can contact us within 30 days of receiving their order to arrange for a return and receive a refund for the purchase price, excluding the delivery cost. We take pride in guaranteeing the reliability of our products and ensuring that our customers are content with their experience.

Shipping

Enjoy free shipping with DHL for orders over NZD$199, except for bulky items such as festoon string or festoon poles. The shipping fees for orders below NZD$199 vary based on the weight and postal code. The transit time from Australia to New Zealand is estimated to be 3-6 working days. Please note that the shipping cost does not include any duties or taxes that the customs may charge.

Guide to Product in Stock

Suppose we receive your order along with the payment before 10 a.m. AEST on any business day, we will dispatch it from our Sydney warehouse on the same day. We want you to know that we aim to deliver your purchases quickly.

Shipment disruptions

If you have checked your package's delivery status and noticed an issue or it has been delayed during transit, please visit our Contact Us page. We will immediately contact the courier company and ask them to trace your package and start an investigation. So that you know, this investigation may take up to 5-8 business days.

Incorrect Product/Order

In the unlikely event of a mistake or delay, we will do our best to rectify the issue. If we have shipped the wrong item or something is missing from your order, we will re-ship it at our expense using the same shipping method as your original order. Please inform us of any items that need to be corrected within 48 hours after receiving your shipment.