Express Warranty

WITH OVER 15 YEARS IN THE LED INDUSTRY, WE STAND BEHIND EVERY PRODUCT WE SELL.

At LiquidLEDs, we take product quality seriously. This Express Warranty is designed to give you confidence in every purchase, backed by Australian Consumer Law and our own commitment to getting things right.

Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have products repaired or replaced if they fail to be of acceptable quality, and the failure does not amount to a major failure. These rights apply regardless of any warranty terms set out on this page.

About This Express Warranty

This Express Warranty is offered by LiquidLEDs in addition to your rights under Australian Consumer Law. It does not replace, limit, or reduce those rights in any way.

What's Covered and for How Long

LiquidLEDs warrants that our products will be free from defects in materials and workmanship, under normal use, for the warranty period shown on each product's page at the time of purchase.

Indicative warranty periods across our range:

• LED Bulbs: typically 2 or 3 years, depending on the product
• Festoon Strings: typically 2 years
• Accessories: typically 12 months

The warranty period for your product is always displayed on the product page. If you're unsure of the warranty period for a product you've purchased, please contact us and we'll confirm.

This Express Warranty does not apply to incandescent products. Your rights under Australian Consumer Law continue to apply regardless.

What's Excluded

This Express Warranty does not cover product failures caused by:

1. Use of the product contrary to its specifications, including connection to incorrect voltage (for example, using a 12V or 24V bulb on 240V mains power).
2. Use with incompatible dimmers, transformers, or drivers is not recommended for the product.
3. Power surges, electrical faults in the installation, or lightning damage.
4. Deliberate or accidental physical damage, including drops, impacts, or crushing.
5. Modification, repair, or disassembly of the product by anyone other than LiquidLEDs or an authorised representative.
6. Water, moisture, or liquid ingress for products not rated for wet locations.
7. Natural end of service life for a product or its components.
8. Cosmetic wear, including surface scratches, fading, or discolouration that does not affect product function.
9. Improper installation, improper maintenance, or use in an environment outside the product's stated operating conditions.

Your rights under Australian Consumer Law continue to apply regardless of these exclusions.

How to Make a Warranty Claim

If you believe your product is faulty and within its warranty period, please contact us with the following:

1. Your order number or other evidence of purchase (such as a receipt or order confirmation email).
2. A short video or photos of the issue, showing the product installed and powered on where possible, or the symptom if the product won't power on.
3. A brief description of what's going wrong: has the product failed completely, is it flickering, buzzing, dimming inconsistently, or something else?
4. The batch number printed on the metal base of the bulb, or the label on the driver or fitting (usually a four to six digit code), if applicable.
5. Whether the product is being used with a dimmer, and if so, the brand and model of the dimmer.

What Happens Next

Once we have the details, our team will review your claim and come back to you within 1 to 2 business days. In most cases, we can assess the claim from the photos or video you provide, without needing the product returned.

Where the claim is valid, we will at our discretion either repair the product or send a replacement. We will cover the cost of shipping the replacement to you.

In some cases, we may ask you to return the product for inspection before processing the claim, particularly for claims involving driver or fitting failures that require a physical examination. Where we ask you to return a product for inspection under this warranty, we will cover the cost of return shipping unless the inspection shows the fault is excluded under the "What's Excluded" section above.

Company Details

LiquidLEDs Lighting Pty Ltd
ABN 83 140 262 951
Contact Us