Express Warranty

WITH OVER 15 YEARS IN THE LED INDUSTRY, WE STAND BEHIND EVERY PRODUCT WE SELL.

At LiquidLEDs, product quality is something we take seriously. Our Express Warranty is designed to give you confidence in every purchase, backed by Australian Consumer Law and our own commitment to getting things right.

Australian Consumer Law Prescribed Statement

Our products come with guarantees that cannot be excluded under the Australian Consumer Law ("ACL"). You are entitled to a replacement or refund for a major failure. You are also entitled to have the products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Introduction

This Express Warranty is in addition to other rights or remedies you may have under the ACL in relation to your product.

Definitions

In this Express Warranty:

1. "ACL" means the Competition and Consumer Act 2010 and Regulations.
2. "Back to Base" is where you deliver your product to and collect it from a Service Agent.
3. "Consumable" includes (without limitation) ink cartridges, toner cartridges, paper, waste pads and lamps.
4. "LiquidLEDs" means LiquidLEDs Lighting Pty Ltd ABN 83 140 262 951.
5. "Factory Second" means a product expressly sold by LiquidLEDs as a second.
6. "Genuine" means manufactured by or for a member of the LiquidLEDs group.
7. "Product" means a Genuine product sold new by LiquidLEDs.
8. "Marketing Initiative" includes any competition or promotion initiated by LiquidLEDs relating to a product.
9. "Purchase Date" means the date of first purchase of a product from LiquidLEDs or a Stockist.
10. "Specifications" means the performance characteristics of a product set out from time to time on the LiquidLEDs website.
11. "Stockist" means a dealer, reseller or retailer of a product.
12. "Service Agent" means a person or company authorised by LiquidLEDs to provide Express Warranty service on a product.
13. "You" means the End User, and "your" has a corresponding meaning.

Express Warranty Terms

LiquidLEDs offers a Back to Base Warranty on your product, subject to the following conditions.

LiquidLEDs warrants that all products will be free from defects in materials or workmanship from the date of purchase. Warranty periods vary by product as follows:

• LED Bulbs - 2 or 3 years, depending on the product (refer to the individual product page for the applicable warranty period)
• Festoon Strings - 2 years
• Accessories - 12 months

Incandescent bulbs are excluded from this warranty. The warranty period applicable to your specific product is stated on its product page at the time of purchase.

At its discretion, LiquidLEDs will either repair or replace your product if it is found on inspection by LiquidLEDs or a Service Agent to have any such defect within the relevant warranty period.

A Stockist who sells a product to you has no authority from LiquidLEDs to give you any additional warranty or guarantee in relation to your product, or to make any statement other than what is contained in the Specifications about the product's performance or fitness for any specific purpose, or the currency or application of any Marketing Initiative.

A replacement product will only be shipped to a reseller, not the reseller's customer.

LiquidLEDs will not be liable for any consequential loss or damage claimed to arise from your use of the product. In particular, LiquidLEDs will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the product.

How to Make a Warranty Claim

If you wish to make a claim under this Express Warranty, please do the following:

1. Submit your claim via our Contact Us page.
2. Include photos or a video of the defective product with your claim.
3. Provide a copy of your purchase receipt or other reasonably acceptable evidence of your Purchase Date, to confirm that this Express Warranty applies to your product at the date of your claim.

You may be required to pay the cost of delivering your product to LiquidLEDs or a Service Agent, and to collect it upon completion of the Express Warranty service.

Express Warranty Application

This Express Warranty applies only:

• To a product sold by LiquidLEDs or by a Stockist; and
• Where you have bought the product for resale.

Express Warranty Exclusions

This Express Warranty will not apply if any of the following events occur in relation to your product during the applicable warranty period:

1. A product's serial number or any rating label is removed or altered in any way.
2. A product is serviced or repaired by anyone other than a Service Agent.
3. You use a product contrary to the technical or operating environment guidelines recommended in the LiquidLEDs user guide, manual or website.
4. A component part of your product reaches the end of its service life.
5. A product's malfunction or failure to perform according to LiquidLEDs specifications results from:
   • Deliberate or accidental damage
   • Neglect or modification by or on behalf of an End User
   • The use of incorrect voltage or a power surge
   • The use of non-Genuine Consumables, software, replacement parts or accessories
6. Corrosion and surface scratches.
7. Fading or discolouration of surface or finish.
8. Liquid ingression.
9. Improper maintenance.
10. Improper use.

Company Details

Liquidleds Lighting Pty Ltd