白色插入式调光器

Hi Terence,

We're sorry to hear that the White Plug-In Dimmer did not work for you. We understand how frustrating that can be. We've processed your refund soon as the item is returned. We apologise for any inconvenience this may have caused you.

Thank you for giving our product a try.

Liquid LEDs Customer Support

Hi Niic,

Thank you for sharing your feedback! We're really glad to hear you had a good overall experience with us. If you have any queries, please do not hesitate to get in touch. We're happy to help.

Hello Dave,

Appreciate you bringing the error to our attention. We sincerely apologize for the inconvenience caused. We are fully dedicated to swiftly correcting this error. Kindly send the pictures to help@liquidleds.com.au at your convenience, and we will assist you with the correct product. Your patience and understanding are greatly appreciated.

Hi Phillip,
Thank you for bringing the error in your order to our attention. We apologise for the inconvenience caused and assure you that we will do our best to make it right for you as soon as possible. To help us process the correct item for you, please provide us with photos of the product and its packaging. Please email the pictures to help@liquidleds.com.au. We appreciate your patience and understanding.

Hi Jordan,
I'm sorry to hear that your product emits a burning smell and only worked intermittently initially. That's certainly not the experience we want our customers to have. We take the quality and safety of our products very seriously, so I would like to gather more information from you and see what we can do to help. It's possible that the dimmer failed because it was overloaded beyond its maximum wattage capacity. Please verify the load connected to the dimmer and contact our customer support team for more help. We'll do our best to resolve this for you as soon as possible. Thank you for reaching out to us.